Privacy Policy

1. Introduction

Draw My Basement respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit our website, contact us, request a quote, submit project information or otherwise interact with us.

By using this website or voluntarily providing personal information to us, you acknowledge the practices described in this Privacy Policy, subject to applicable Canadian privacy laws.

2. Information We Collect

Depending on how you interact with us, we may collect information that you voluntarily provide, including:

• Your name and contact information;
• Your email address and telephone number;
• Property or project address;
• Information about your basement, property, renovation, proposed construction or building permit project;
• Drawings, photographs, surveys, plans, documents and other project files that you provide to us;
• Information submitted through our website forms or quote requests;
• Information contained in emails, telephone calls, messages or other communications with us; and
• Other information you voluntarily provide in connection with an inquiry or project.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This may include your browser type, device type, operating system, referring website, pages visited, approximate geographic location, interactions with the website and other technical or usage information.

We use website analytics and performance tools to better understand how visitors use our website and to help us improve its performance, usability and content.

4. Analytics and Website Tools

Our website uses third-party analytics and website performance services, including Google Analytics and Microsoft Clarity.

These services may use cookies and similar technologies to collect information about how visitors interact with our website. This information helps us understand website traffic, visitor behaviour, website performance and areas where we may improve the user experience.

Information collected through these services may be processed by the applicable third-party service providers in accordance with their own privacy policies and terms.

5. Cookies

Our website may use cookies and similar technologies to support website functionality, analytics, performance measurement and user experience.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

6. How We Use Your Information

We may use personal information for purposes including:

• Responding to inquiries and quote requests;
• Communicating with prospective and existing clients;
• Reviewing information relating to a proposed project;
• Preparing quotations or service proposals;
• Providing design, engineering, permit-related or other requested services;
• Managing client relationships and project communications;
• Improving our website, services and customer experience;
• Maintaining website security and preventing misuse; and
• Meeting applicable legal, regulatory or professional requirements.

7. Sharing and Disclosure of Information

We do not sell or rent your personal information.

We may disclose information to service providers, consultants, authorities or other parties when reasonably necessary to provide requested services, operate our business, administer our website, comply with applicable law or protect our legal rights.

Where appropriate, we take reasonable steps to limit the information disclosed to what is necessary for the applicable purpose.

8. Project Information and Documents

Clients and prospective clients may provide drawings, property surveys, photographs, municipal documents, builder documents and other information relating to a property or proposed project.

We may use these materials for the purpose for which they were provided, including evaluating, designing, coordinating or assisting with the applicable project or permit process.

9. Retention of Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet applicable legal, business, regulatory, professional or record-keeping requirements.

When information is no longer reasonably required, we may securely delete, destroy or anonymize it as appropriate.

10. Information Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, loss or alteration.

However, no internet transmission, electronic communication or electronic storage system can be guaranteed to be completely secure.

11. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, availability or content of websites operated by third parties.

We encourage you to review the privacy policies of third-party websites before providing personal information to them.

12. Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or to request that inaccurate or incomplete personal information be corrected, subject to applicable legal limitations.

We may need to verify your identity before processing certain privacy-related requests.

13. Withdrawing Consent

Where our collection, use or disclosure of personal information is based on your consent, you may withdraw that consent, subject to legal, contractual or other applicable restrictions and reasonable notice.

Withdrawal of consent may affect our ability to provide certain services where the information is necessary to perform those services.

14. Children's Privacy

Our website and services are intended for homeowners, property owners, contractors and other adults seeking design, engineering or building permit-related services. We do not knowingly collect personal information from children through this website.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, website, services or applicable requirements.

The date shown at the top of this page indicates when this Privacy Policy was last updated.